Instructional Support Associate – 2202104


Required Qualifications (as evidenced by an attached resume): 
Bachelor’s degree (foreign equivalent or higher). In lieu of a Bachelor’s degree, four (4) years of full time directly related experience, or a combination of higher education and experience totaling four years may be considered. Supervisory experience. Strong customer service experience in a related customer-focused field (hospitality, education support). Must have strong computer skills, including proficiency with Google apps, Microsoft Office products and the Internet.

Preferred Qualifications:
Demonstrated knowledge of library services platform (e.g. Alma, Sierra, Millennium). Experience supervising staff (vs. student employees). 

Brief Description of Duties: 
This position assists with the oversight of the service desk, library space, and stacks maintenance at the Health Sciences Library. Under the direction of the Head of HSL Access Services, the incumbent supervises library personnel and student employees to ensure high quality collection integrity by maintaining patron services at the Health Sciences Library (or assigned service desk), participates in stacks maintenance, ensures the timely delivery of requested material in support of library services such as interlibrary loan, document delivery and reserves and relevant statistics.  Requires knowledge of library services platform (LSP) software, circulation, interlibrary loan and reserves policies and procedures and high quality customer service at the library service points. 

  • Under the direction of HSL Manager, assist in overseeing operations in assigned areas, including service desk coverage, student supervision and responding to patron inquiries. Coverage of the Library Services Desk including circulation of library materials,  processing of resource sharing and reserve requests, and answering library user questions in person and by phone while referring more complex reference questions to Reference staff. Assist with all aspects of Circulation Services. Assist patrons at the public computers. Knowledge of Access Services policies. Maintain appropriate statistics using library services platform (LSP), gate counts, and other methods. May supervise a library aide.
  • Assist with the supervision of student employees, including training, scheduling, assigning and reviewing tasks, coordinating with other staff on performance assessment and monitoring work-study balance.
  • Assist with processing of resource sharing requests, including assigning requests to appropriate queues and responding to questions about request status. Retrieving, scanning, and preparing material for delivery. Requires knowledge of resource sharing policies and ability to use specialized software such as Alma, ILLiad, course management system, and scanning software and tools.
  • Respond to queries about library services and provide basic reference support at service desk, on phone, and online. Full working knowledge of the library services platform, including all functions in regards to patron files, processing of holds and receipt of library fine or fee payments, and knowledge of library resources. Facilitate the response to library maintenance issues and referral to proper personnel.
  • Participates in and facilitates stack maintenance and delivery operations for Access User Services. Under the direction of the Head of Access Services,coordinates and participates in the daily operations in support of stack maintenance and delivery functions. Assigns and monitors the daily work of shelving and delivery. Establish procedures and train employees and student employees. Possess knowledge of stacks maintenance best practices and vision of delivery of services in Access & User Services. Maintain appropriate statistics regularly and meet benchmarks for areas. 
  • Maintains technical competency and skills through professional development opportunities. Participate in department and University-wide committees, events and professional organizations.
  • Other duties or projects as assigned as appropriate to rank and departmental mission. 

Special Notes:
This is a full-time appointment. FLSA Non Exempt position, eligible for the overtime provisions of the FLSA.

Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.

In accordance with the New York State Department of Health (DOH) regulation that all hospitals and nursing homes “continuously require all personnel to be fully vaccinated against COVID-19,” Candidates who are not already vaccinated must obtain the first dose of the vaccine within three (3) calendar days of acceptance of conditional job offer and must obtain any subsequent doses in accordance with the vaccine protocol. Candidates who are partially vaccinated, but not yet fully vaccinated, must complete their vaccination series within three (3) calendar days of job offer or in accordance with vaccine manufacture protocol, whichever comes later.

The regulation also includes those who may be affiliated with or interact with employees of a hospital or nursing home. The regulation allows for limited exemptions with reasonable accommodations, consistent with applicable law.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.

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Job Number: 2202104

Official Job Title: Instructional Support Associate

Job Field: Administrative & Professional (non-Clinical)

Primary Location: US-NY-Stony Brook

Department/Hiring Area: HSC Library

Schedule: Full-time 

Shift :Day Shift Shift Hours: 8:00 a.m. – 4:30 p.m.  

Posting Start Date: Jun 28, 2022

Posting End Date: Jul 28, 2022, 11:59:00 PM

Salary:Commensurate with experience.

Appointment Type: Regular

Salary Grade:SL2