Access Services Specialist
Required Qualifications (as evidenced by an attached
resume):
Bachelor’s degree (foreign equivalent or higher). Demonstrated ability to use
Microsoft Office applications such as Word and Excel. Demonstrated ability to
use Google applications such as Docs, Sheets, Calendar. Strong customer service
experience in a related customer-focused field (hospitality, education
support).
Preferred Qualifications:
Experience in a library (academic or public). Experience using databases or
online platforms, statistics and scheduling software tools, and office
productivity software. Basic knowledge of US Copyright Law.
Brief Description of Duties:
The Access Services Specialist helps process requests for material via
interlibrary loan, document delivery, and reserves. Assists with interlibrary
loan and reserves operations to ensure timely delivery. Assists with training
of staff and student employees to support these processes. Assists with
circulation and patron inquiries at service points. The successful incumbent
must possess the ability to learn new software applications and learn new
technology. The incumbent must possess the ability to make independent
decisions and resolve complex challenges.
- Assist with interlibrary loan (borrowing and lending) and resource sharing request processing in ILLiad and Alma. Accurately code requests for processing, retrieve and scan items for delivery; assist with packaging of material for shipping; receive items from other lending libraries. Along with the Resource Sharing Manager, Delivery Services & Library Applications Senior Lead and Director of Access & User Services, supervise, train and schedule student employees in support of resource sharing and interlibrary loan.
- Assist with the daily operation of the Reserves service for the library including reviewing incoming requests, distributing to appropriate library location, communicating with the teaching faculty; processing the requests in Alma, scanning and uploading material to Brightspace. Incumbent will be expected to be familiar with copyright restrictions and enforce them. Maintain appropriate statistics.
- Assist with the monitoring of the departmental inbox, responding and forwarding, as necessary. Aid with the sending of overdue messages to patrons and partner libraries.
- Coverage of the Library Services Desk including circulation of library materials, answering library user questions in person and by phone while referring more complex reference questions to Reference staff. Maintain knowledge of Access Services policies. Maintain appropriate statistics using the library services platform (LSP) program.
- Perform special projects – the incumbent may be directed to initiate and carry out special projects related to access services and will be expected to independently plan and carry out these assignments and/or work effectively in teams.
- Professional development and continuing education – attend training, conferences and workshops designed to enhance knowledge related to position. Increase knowledge of access services and ways to enhance services at SBU Libraries
- Other duties or projects as assigned as appropriate to rank and department mission.
Special Notes:
This is a full-time appointment. FLSA Non Exempt position, eligible for the
overtime provisions of the FLSA.
In addition to the employee’s base salary, this position is eligible for $3,400
UUP annual location pay, paid biweekly.
Essential Position: This has been designated as an essential position
based on the duties of the job and the functions performed. Positions that are
designated as such may be required to report to work/remain at work even if
classes are canceled, and the campus is working on limited operations in an
emergency.
For this position, we are unable to sponsor candidates for work visas.
Resume/CV and cover letter should be included with the online application.
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.
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Job Number: 2500936
Official Job Title: Instructional Support Associate
Job Field: Administrative & Professional (non-Clinical)
Primary Location: US-NY-Stony Brook
Department/Hiring Area: Library Director’s Office
Schedule: Full-time
Shift: Day Shift
Shift Hours: 8:30 am – 5:00 pm
Posting Start Date: Mar 31, 2025
Posting End Date: Apr 30, 2025, 11:59:00 PM
Salary: $49,261 – $51,500
Appointment Type: Temporary
Salary Grade: SL2
SBU Area: Stony Brook University
