Instructional Support Associate
Required Qualifications (as evidenced by an attached
resume):
Bachelor’s Degree (foreign equivalent or higher). Demonstrated ability to use
Microsoft Office applications such as Word and Excel. Demonstrated ability to
use Google applications such as Docs, Sheets, Calendar. Strong customer service
experience in a related customer-focused field (hospitality, education
support).
Preferred Qualifications:
Experience in a library (academic or public). Experience with integrated
library system or library services platform (like Sierra or Alma).
Brief Description of Duties:
This position provides oversight of library locations during the library’s
evening and weekend hours. They may be responsible for opening and/or closing
library locations. The position provides service at assigned library locations,
checks in/out library material, and responds to inquiries in person, over the
phone, and online. This position also assists with retrieval and shelving of
library materials and stacks maintenance. This position works closely with
student employees and assists with supervising the student employees. The
position also acts as a liaison between the evening/weekend staff and the
daytime staff as well as with facilities and UPD to ensure clean, safe spaces
for patrons.
About the Libraries:
The
University Libraries are an essential partner in Stony Brook University’s
mission of global leadership in research, discovery, and learning, positioning
ourselves as the hub of collaboration, digital innovation, open scholarship,
and creativity. We provide the best possible access to a wide-range
of resources in multiple formats and world-renowned special collections and
actively contribute to student success and faculty productivity through
teaching and research services in alignment with the University’s strategic
priorities. Our strategic vision is to embrace innovation and AI as
key components in achieving our goals. As the largest academic
research library on Long Island, the Libraries serve as a vital resource for
regional and global communities. The Libraries’ strategic plan can be found
here: https://guides.library.stonybrook.edu/strategic-plan-2024
The University Libraries play a key role in advancing the University’s commitment to fostering an environment of accessibility, belonging, and fairness across our spaces, collections, services, and outreach. We are strongly dedicated to these values in our hiring, training, and daily work practices—creating a culture where differences are recognized, respected, and celebrated. We welcome candidates who genuinely embrace the empathy, courage, self-reflection, and intentionality of a diverse and inclusive workplace to apply.
Duties:
- Assist in overseeing operations in assigned areas, including service desk coverage, student supervision and responding to patron inquiries. Coverage of the Library Services Desk including circulation of library materials, processing of resource sharing and reserve requests, and answering library user questions in person and by phone while referring more complex reference questions to Reference staff. Assist with all aspects of Circulation Services. Assist patrons at the public computers. Knowledge of Access Services policies. Maintain appropriate statistics using library services platform (LSP), gate counts, and other methods.
- Assist with the supervision of student employees, including training, scheduling, assigning and reviewing tasks, coordinating with other staff on performance assessment and monitoring work-study balance.
- Assist with processing resource sharing requests, including assigning requests to appropriate queues and responding to questions about request status. Retrieving, scanning, and preparing material for delivery. Requires knowledge of resource sharing policies and ability to use specialized software such as Alma, ILLiad, course management system, and scanning software and tools.
- Respond to queries about library services and provide basic reference support at service desk, on phone, and online. Full working knowledge of the library services platform, including all functions in regards to patron files, processing of holds and receipt of library fine or fee payments, and knowledge of library resources. . Facilitate the response to library maintenance issues and referral to proper personnel.
- Participates in and facilitates stacks maintenance and delivery operations for Access User Services. Under the direction of the Head of Access Services, coordinates and participates in the daily operations in support of stacks maintenance and delivery functions. Assigns and monitors the daily work of shelving and delivery. Establish procedures and train employees and student employees. Possess knowledge of stacks maintenance best practices and vision of delivery of services in Access & User Services. Maintain appropriate statistics regularly and meet benchmarks for area.
- Maintains technical competency and skills through professional development opportunities. Participate in department and University-wide committees, events and professional organizations.
- Other duties or projects as assigned as appropriate to rank and department mission
Special Notes:
This is a part-time appointment. FLSA Non Exempt position, eligible for the
overtime provisions of the FLSA.
For this position, we are unable to sponsor candidates for work visas.
Essential Position: This has been designated as an essential position based on
the duties of the job and the functions performed. Positions that are
designated as such may be required to report to work/remain at work even if
classes are canceled, and the campus is working on limited operations in an
emergency.
Evening and weekend work will be required at times.
Resume/CV and cover letter should be included with the online application.
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.
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Job Number: 2503429
Official Job Title: Instructional Support Associate
Job Field: Administrative & Professional (non-Clinical)
Primary Location: US-NY-Stony Brook
Department/Hiring Area: Libraries
Schedule: Part-time
Shift: Variable Shift Hours: Friday – 4:15pm – 8pm, Saturday – 12pm-8pm, Sunday – 4pm-12am
Posting Start Date: Sep 26, 2025
Posting End Date: Oct 13, 2025, 11:59:00 PM
Salary: $25,631
Appointment Type: Term
Salary Grade:SL2
SBU Area: Stony Brook University
