Instructional Support Associate # 2502724 (Southampton Library)
Required Qualifications (as evidenced by an attached
resume):
Bachelor’s Degree (foreign equivalent or higher). Demonstrated ability to
use Microsoft Office applications such as Word and Excel. Demonstrated ability
to use Google applications such as Docs, Sheets, Calendar. Strong customer
service experience in a related customer-focused field (hospitality, education
support).
Preferred Qualifications:
Experience in a library (academic or public). Experience with integrated
library system or library services platform (like Sierra or Alma).
Brief Description of Duties:
This position oversees and participates in the oversight of operations,
stacks maintenance and delivery operations for the Southampton campus library
as well as other libraries, to be assigned as needed for University Libraries
operations. Will assist in managing daily operations, including but not limited
to supervising student employees, providing circulation services, resolving
patron and security problems. Incumbent is expected to communicate in a timely
manner with team members and serve as the liaison to emergency services and
Facilities as needed. Requires advanced knowledge of library services platform
software, ability to learn new software applications and learn new technology,
access services policies and procedures and high quality customer service
skills.
Duties:
- Assist in overseeing operations in assigned areas, including service desk coverage, student supervision and responding to patron inquiries.
- Coverage of the Library Services Desk including circulation of library materials, processing of resource sharing and reserve requests, and answering library user questions in person and by phone while referring more complex reference questions to Reference staff.
- Assist with all aspects of Circulation Services.
- Assist patrons at the public computers. Knowledge of Access Services policies.
- Maintain appropriate statistics using library services platform (LSP), gate counts, and other methods.
- Assist with the supervision of student employees, including training, scheduling, assigning and reviewing tasks, coordinating with other staff on performance assessment and monitoring work-study balance.
- Assist with processing of resource sharing requests, including assigning requests to appropriate queues and responding to questions about request status.
- Retrieving, scanning, and preparing material for delivery.
- Requires knowledge of resource sharing policies and ability to use specialized software such as Alma, ILLiad, course management system, and scanning software and tools.
- Respond to queries about library services and provide basic reference support at service desk, on phone, and online.
- Full working knowledge of the library services platform, including all functions in regards to patron files, processing of holds and receipt of library fine or fee payments, and knowledge of library resources.
- Facilitate the response to library maintenance issues and referral to proper personnel.
- Participate in and facilitates stacks maintenance and delivery operations for Access User Services.
- Under the direction of the Head of Access Services, coordinates and participates in the daily operations in support of stacks maintenance and delivery functions.
- Assign and monitor the daily work of shelving and delivery.
- Establish procedures and train employees and student employees.
- Possess knowledge of stacks maintenance best practices and vision of delivery of services in Access & User Services.
- Maintain appropriate statistics regularly and meet benchmarks for area.
- Maintains technical competency and skills through professional development opportunities.
- Participate in department and University-wide committees, events and professional organizations.
- Other duties or projects as assigned as appropriate to rank and department mission.
About the Libraries
The University Libraries are an essential partner in Stony Brook University’s mission of global leadership in research, discovery, and learning, positioning ourselves as the hub of collaboration, digital innovation, open scholarship, and creativity. We provide the best possible access to a wide-range of resources in multiple formats and world-renowned special collections and actively contribute to student success and faculty productivity through teaching and research services in alignment with the University’s strategic priorities. Our strategic vision is to embrace innovation and AI as key components in achieving our goals. As the largest academic research library on Long Island, the Libraries serve as a vital resource for regional and global communities. The Libraries’ strategic plan can be found here:
The University Libraries play a key role in advancing the University’s commitment to furthering diversity, equity, inclusion, and accessibility in our spaces, collections, services, and outreach. We have a strong commitment to diversity, equity, inclusion, and accessibility values in our hiring, training, and daily work practices where differences are acknowledged, respected, and celebrated. We welcome candidates who genuinely embrace the empathy, courage, self-reflection, and intentionality of a diverse and inclusive workplace to apply.
Special Notes:
This is a full-time appointment. FLSA Non-Exempt position, eligible for the
overtime provisions of the FLSA.
In addition to the employee’s base salary, this position is eligible for $4000
UUP annual location pay, paid biweekly.
Essential Position: This has been designated as an essential
position based on the duties of the job and the functions performed. Positions
that are designated as such may be required to report to work/remain at work
even if classes are canceled, and the campus is working on limited operations
in an emergency.
For this position, we are unable to sponsor candidates for work visas.
Resume/CV and cover letter should be included with the online application.
Stony Brook University is committed to excellence in diversity and the
creation of an inclusive learning, and working environment. All qualified
applicants will receive consideration for employment without regard to race,
color, national origin, religion, sex, pregnancy, familial status, sexual
orientation, gender identity or expression, age, disability, genetic
information, veteran status and all other protected classes under federal or
state laws.
If you need a disability-related accommodation, please call the university
Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.
In accordance with the Title II Crime Awareness and Security Act a copy
of our crime statistics can be viewed here.
Visit our WHY
WORK HERE page to learn about the total rewards we
offer.
Job Number: 2502724
Official Job Title: Instructional Support Associate
Job Field: Administrative & Professional (non-Clinical)
Primary Location: US-NY-Southampton
Department/Hiring Area: University Libraries / Access & User Services
Schedule: Full-time
Shift: Day Shift
Shift Hours: 8:30 am – 5:00 pm
Posting Start Date: Aug 18, 2025
Posting End Date: Sep 1, 2025, 11:59:00 PM
Salary: $51,261 – $53,000
Appointment Type: Term
Salary Grade: SL2
SBU Area: Stony Brook University
