Instructional Support Technician – 2102867


Required Qualifications (as evidenced by an attached resume):
Bachelor’s degree (foreign equivalent or higher). Two (2) years of full-time related work experience (in a library or academic setting). Strong customer service experience (preferably in a library or academic setting). Experience with Microsoft Office, Google Apps and Internet navigation.

Preferred Qualifications: 
Bachelor’s degree (foreign equivalent or higher) in Music or a Bachelor’s degree (foreign equivalent or higher) with a music concentration. Experience with Library software (i.e. Alma, Innovative, ILLiad). Supervisory experience. Knowledge of cataloging, Library of Congress classification and records maintenance. Working knowledge of at least one foreign language.

Brief Description of Duties:

  • Circulation Desk coverage to include circulation of library materials including reserves, answering library user questions in person and by phone while referring more complex reference questions to Reference staff. Assist patrons at the public computers. With guidance from the Head of Access Services, supervise student assistants. This includes hiring, training, scheduling and overseeing the performance of the student assistants. Share responsibility for opening the library for scheduled weekday hours and maintaining operations. Assist in responding to Library maintenance issues such as photocopier problems, cleaning services and general library environmental concerns and referring to and coordinating with proper library and campus departments to ensure seamless services to patrons. This includes setting up the circulation desk supplies, maintaining and updating statistics, and ensuring printers are functioning properly. Respond to queries about Access & User Services and Library policies (to perform this duty, the incumbent must utilize his/her full working knowledge of the library information system Alma including all functions in regards to patron records, processing of holds and receipt of library fine or fee payments.). Serve as primary contact for Access-related issues, answering questions regarding Access Services policies, taking messages and referring calls to appropriate Library or campus unit.
  • Provide support for reserves by overseeing reserves requests for the library, delegating requests to each library location and coordinating and collaborating across the organization to ensure efficient processing, workflow, and excellent customer service. Responds to inquiries from staff and faculty regarding reserves policies and procedures, including issues surrounding copyright. Works with Head of Access Services and Director of Access & User Services to enhance reserves services. 
  • Catalogs library materials (scores, books, CDs, LPs etc.) through editing, review and creation of complex online bibliographic database records. This requires a substantial degree of knowledge, judgment and interpretation in order to bring non-Library of Congress database records into conformity with national cataloging rules and local policies and procedures. Also perform a small percentage of original cataloging of new materials in the OCLC database.
  • The incumbent will provide support for resource sharing and interlibrary loan, including retrieving and scanning material, and responding to inquiries. Requires knowledge of and familiarity with ILLiad, the interlibrary loan management system, Alma, Blackboard, library website and its resources, Access Services policies and procedures, library databases for processing ILL and Reserves requests.
  • Maintain technical competency and skills through professional development opportunities. Participate in Department and University-wide committees, events and professional organizations.
  • Other duties or projects as assigned as appropriate to rank and departmental mission.

Special Notes:
This is a full-time appointment. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.

Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are cancelled, and the campus is working on limited operations in an emergency.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

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Official Job Title: Instructional Support Technician

Job Field: Administrative & Professional (non-Clinical)

Primary Location: US-NY-Stony Brook

Department/Hiring Area: Library-Stony Brook University

Schedule: Full-time 

Shift: Day Shift Shift Hours: 8:30 a.m. – 5:00 p.m.  

Posting Start Date: Aug 19, 2021

Posting End Date: Sep 18, 2021, 11:59:00 PM

Salary: Commensurate with experience.

Salary Grade: SL3

Appointment Type: Term