Required Qualifications (as evidenced by an
attached resume):
Bachelor’s degree (foreign equivalent or higher) and
three (3) years of prior work experience. In
lieu of a Bachelor’s degree, a combination of higher education and working
experience equaling seven (7) years may be considered.
Preferred Qualifications:
Strong computer skills, including
proficiency with Google applications, Microsoft Office products and the
Internet. Demonstrated knowledge of library
services platform (e.g. Alma, Sierra, Millennium). Experience in an academic
library. Supervisory experience. Strong customer
service experience in a related customer-focused field (hospitality, education
support).
Brief Description of Duties:
The Instructional Support Associate
will assist with oversight of the service desk and stacks maintenance, and help
library users with a range of library-related research needs. They will
supervise and train student employees.
Duties:
- Under the direction of Head of Access Services, assist in overseeing operations in assigned areas (MASIC, Math/Physics, Chemistry) including service desk coverage, student supervision and responding to patron inquiries. Coverage of the Library Services Desk including circulation of library materials, processing of resource sharing and reserve requests, and answering library user questions in person and by phone while referring more complex reference questions to Reference staff. Assist with all aspects of Circulation Services. Assist patrons at the public computers. Knowledge of Access Services policies. Maintain appropriate statistics using library services platform (LSP), gate counts, and other methods. May supervise a library aide.
- Assist with the supervision of student employees, including training, scheduling, assigning and reviewing tasks, coordinating with other staff on performance assessment and monitoring work-study balance.
- Assist with processing of resource sharing requests, including assigning requests to appropriate queues and responding to questions about request status. Retrieving, scanning, and preparing material for delivery. Requires knowledge of resource sharing policies and ability to use specialized software such as Alma, ILLiad, course management system, and scanning software and tools.
- Respond to queries about library services and provide basic reference support at service desk, on phone, and online. Full working knowledge of the library services platform, including all functions in regards to patron files, processing of holds and receipt of library fine or fee payments, and knowledge of library resources. Facilitate the response to library maintenance issues and referral to proper personnel.
- Participate in and facilitate stack maintenance and delivery operations for Access User Services. Under the direction of the Head of Access Services, coordinates and participates in the daily operations in support of stack maintenance and delivery functions. Assigns and monitors the daily work of shelving and delivery. Establish procedures and train employees and student employees. Possess knowledge of stacks maintenance best practices and vision of delivery of services in Access & User Services. Maintain appropriate statistics regularly and meet benchmarks for areas.
- Maintains technical competency and skills through professional development opportunities.. Participate in department and University-wide committees, events and professional organizations.
- Other duties or projects
as assigned as appropriate to rank and departmental mission.
Special
Notes:
This is a full-time appointment.
FLSA Non Exempt position, eligible for the overtime provisions of the
FLSA.
In addition to the employee’s base
salary, this position is eligible for $3,026 UUP annual location pay, paid
biweekly.
Essential Position: This has been designated as an essential
position based on the duties of the job and the functions performed. Positions
that are designated as such may be required to report to work/remain at work
even if classes are canceled, and the campus is working on limited operations
in an emergency.
Resume/CV and cover letter should be
included with the online application.
Stony Brook University is committed to
excellence in diversity and the creation of an inclusive learning, and working
environment. All qualified applicants will receive consideration for employment
without regard to race, color, national origin, religion, sex, pregnancy,
familial status, sexual orientation, gender identity or expression, age, disability,
genetic information, veteran status and all other protected classes under
federal or state laws.
If you need a disability-related accommodation,
please call the university Office of Equity and Access (OEA) at (631) 632-6280
or visit OEA.
In accordance with the Title II Crime Awareness
and Security Act a copy of our crime
statistics can be viewed here.
Visit our WHY WORK HERE page to learn about the total rewards
we offer.
Job Number: 2300697
Official Job Title: Instructional Support Associate
Job Field: Administrative & Professional (non-Clinical)
Primary Location: US-NY-Stony Brook
Department/Hiring Area: Library
Schedule: Full-time
Shift :Day Shift Shift Hours: 8:30 a.m. – 5:00 p.m.
Posting Start Date: Mar 7, 2023
Posting End Date: Apr 6, 2023, 11:59:00 PM
Salary:$45,000
Appointment Type: Temporary
Salary Grade:SL2
SBU Area: Stony Brook University
