Head of Health Sciences Library Access Services – 2102898

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Head of Health Sciences Library Access Services

Required Qualifications (as evidenced by an attached resume):
Bachelor’s degree (foreign equivalent or higher) and at least two (2) years of library or customer service experience. In lieu of a Bachelor’s degree (foreign equivalent or higher), a combination of library or customer service experience and/or education totaling four (4) years may be considered. Supervisory experience. Proficient computer skills, including Google apps, Microsoft Office, and internet. 

Preferred Qualifications:
Experience in a library (academic or public). Experience with an integrated library system or library services platform (like Sierra or Alma).

 Brief Description of Duties:

The Head of Health Sciences Library Access Services will manage Health Sciences Library in the afternoons, evenings and on weekends. The successful incumbent will supervise student assistants and graduate students who staff the library. The incumbent will also work the same late night/weekend schedule. These employees are responsible for all aspects of managing the Library during evening and weekend hours and for providing reference services to library users. The incumbent will be expected to resolve difficult patrons, security and emergency issues/situations/problems occurring during the evening/weekend hours and will serve as a liaison with the campus police. This position will be responsible for developing, assigning and maintaining the complicated night/weekend shift schedules in order to ensure that there is adequate weekday and weekend staff coverage during library hours of operation and coordinate with the Evening/Weekend Manager on the West Campus as well as with other Library Department heads to ensure coverage in the Libraries. The incumbent will be expected to schedule him/herself as part of the team coverage. The ability to work a flexible schedule is necessary in order to make sure that hours of operation are covered. The selected candidate will be able to work independently virtually in times of crisis (e.g. COVID) and will be responsible for the following:

Under the direction of the Director of Access & User Services oversee daily operations, attendance and coverage, and statistics tracking ensuring that the service desk and Access & User Services’ services are functioning smoothly and that a high level of services is provided to patrons. Supervise employees staffing the Access & User Services unit. Assign tasks and special projects to staff and supervise in order to ensure that assignments are carried out in a timely and accurate manner.
Assist in the management of student staff in collaboration with student staff supervisors. Work with other supervisors in AUS on hiring, scheduling, supervision, and training of student employees. 
Coordinate with Head of Resource Sharing on processing resource sharing/interlibrary loan and reserves requests with new Alma workflow. Assist with the timely processing of resource sharing/interlibrary loan and reserve requests, including retrievals, checking material in/out, labeling scanning, and preparing for shelving or delivery. 
Provide public service at Service desks. Utilize a variety of library reference tools (as well as excellent listening and communication skills) to provide quality service to patrons. Requires understanding of reference protocol and library procedures and services. 
Collaborate with department and administrative heads on developing policies and procedures to streamline workflow, enhance Library services and provide a unified patron experience.
Perform special projects. The incumbent may be directed to initiate and carry out special projects related to Access Services and will be expected to independently plan and carry out these assignments. Independently identify special projects that need to be completed.
Professional development and continuing education: attend training, workshops, lectures, and/or classes in support of position. Keep abreast of developments in the library field. Read professional journals and/or blogs and monitor relevant listserv. Other duties or projects as assigned as appropriate to rank and departmental mission.   Special Notes:
This is a full-time appointment. FLSA Non-Exempt position, eligible for the overtime provisions of the FLSA.

Evening and weekend work will be required at times.

Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are cancelled, and the campus is working on limited operations in an emergency.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.

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Job Number:  2102898

Official Job Title: Instructional Support Technician

Job Field: Administrative & Professional (non-Clinical)

Primary Location: US-NY-Stony Brook

Department/Hiring Area: University Libraries

Schedule: Full-time 

Shift :Evening Shift Shift Hours: Varies: 12:00 p.m. – 8:00 p.m. or 4:00 p.m. – 12:00 a.m.  

Posting Start Date: March 1, 2022

Posting End Date: March 15, 2022, 11:59:00 PM

Salary: Commensurate with experience.

Appointment Type: Term

Salary Grade: SL3