Access & User Services Student Employment Manager

Access & User Services Student Employment Manager


Required Qualifications (as evidenced by an attached resume):
Bachelor’s degree (foreign equivalent or higher). Two (2) years of full-time work experience. In lieu of a degree, a combination of higher education and work experience equaling six (6) years may be considered. Supervisory experience. Strong customer service experience in a related customer-focused field (e.g. hospitality, education support). Strong computer skills, including Google Applications, Microsoft Office, and Internet.

Preferred Qualifications:
Instruction experience, including using LMS platforms such as Moodle or Blackboard. Evidence of working effectively with diverse populations in a collegial environment. Experience in a library (academic or public).

Brief Description of Duties:
The Access and User Services (AUS) Student Employment Manager will oversee the hiring, training, and scheduling of student employees for all AUS locations. This includes collaborating with the library’s personnel department to obtain applications, interviewing, working with AUS staff on scheduling, and managing the training of student employees. The AUS Student Employment Manager will manage the set up and maintenance of student employee schedules and will assist in the deploying of the online training modules, including assessing the exercises and providing feedback to the student employees. They will also be responsible for providing service at assigned library locations, checking material in/out, responding to patron inquiries in person, over the phone, and online, and assisting with stacks projects such as shelving, retrieval, resource sharing processing. The successful candidate will have excellent oral and written communication skills. 


  • Assist in overseeing operations in assigned library locations, including service desk coverage, student supervision, and responding to patron inquiries. Coverage of library services desk includes circulation of library materials, processing of resource sharing and reserve requests, answering patron inquiries in person, over the phone, and online, and referring complex research questions to Reference faculty. Utilize a variety of library reference tools (as well as excellent listening and communication skills) to provide quality service to patrons. Requires understanding of reference protocol and library procedures and services. Knowledge of access services and library policies.
  • Oversee the hiring, scheduling, and training of AUS student employees. Coordinate with the library personnel office for applicants and to ensure proper paperwork is completed. Work with AUS staff on updating and maintaining the online student employee training program in Blackboard, including monitoring and correcting assignments and providing feedback to student employees and supervisors. Work closely with student employee supervisors on in-person training and oversight of student employment. 
  • Assist with processing of resource sharing requests, including assigning requests to appropriate queues and responding to questions about request status. Retrieving, scanning, and preparing material for delivery. Requires knowledge of resource sharing policies and ability to use specialized software such as Alma, ILLiad, course management system, and scanning software and tools.
  • Participates in stack maintenance activities and delivery operations for Access & User Services. 
  • Participate in special projects. The incumbent may be directed to initiate and carry out special projects related to Access Services and will be expected to independently plan and carry out these assignments. Independently identify special projects that need to be completed.
  • Professional development and continuing education: attend training, workshops, lectures, and/or classes in support of position. Keep abreast of developments in the library field. Read professional journals and/or blogs and monitor relevant listserv.
  • Other duties or projects as assigned as appropriate to rank and departmental mission.

Special Notes:
This is a full-time appointment. FLSA Non Exempt position, eligible for the overtime provisions of the FLSA. 

Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.

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Job Number:  2202707

Official Job Title: Instructional Support Technician

Job Field: Administrative & Professional (non-Clinical)

Primary Location: US-NY-Stony Brook

Department/Hiring Area: University Libraries

Schedule: Full-time 

Shift :Evening Shift Shift Hours: 12:00 p.m. – 8:00 p.m.  

Posting Start Date: Aug 18, 2022

Posting End Date: Sep 17, 2022, 11:59:00 PM

Salary: Commensurate with experience within the range of $53,000 – $58,000 plus $3,026 location pay

Appointment Type: Term

Salary Grade: SL3